arrow_back Back to Help Center
HELP

I can't hear music when using GMVoice. How do I fix it?

By Peter Fridrich · Updated September 4, 2026

Voice control and workout audio run on two separate connections. GMVoice runs on your phone, while music, trainer prompts and system sounds come from the Gym Monster. The most common cause is that your headphones are still connected to your phone instead of the Gym Monster audio path, so the machine has nowhere to send its sound.


Check these in order

The audio path starts at the Gym Monster and ends at your headphones, so every check below is on that side. A USB Bluetooth audio transmitter plugged into the USB hub on the Gym Monster is what carries the sound, and pairing happens between that transmitter and your headphones.

  1. Confirm your headphones are paired with the Gym Monster audio path, not your phone.
  2. Plug a USB Bluetooth audio transmitter into the USB hub on the Gym Monster.
  3. Put the transmitter into pairing mode, then your headphones into pairing mode.
  4. Reset pairing on the transmitter and keep the headphones close during setup.
  5. Switch the Gym Monster music source to Speediance Music and test system sounds.
  6. Adjust the Gym Monster music volume and the in-workout prompt volume separately.

Why the music does not come from GMVoice

With a USB transmitter, the Gym Monster sends music, trainer prompts and system sounds through that transmitter, while your phone runs GMVoice and sends commands. Neither path takes over the other, so the music keeps playing while you speak a command. There is also a second option without a transmitter: turn on Gym Monster audio in the GMVoice Audio devices panel, and the app streams the machine sound to your phone and into your headphones, mixed with audio from your phone. It works on iPhone and Android and needs a Wi-Fi or hybrid connection with the Dongle API installed on the Gym Monster. See how to set it up.

I hear music but no trainer prompts

Switch the Gym Monster music source to Speediance Music, which blends music volume, system sounds and trainer prompts. Some users report that the Gym Monster Bluetooth or Apple Music options do not blend them the same way, so you may hear music while prompts or system audio do not mix as expected.

Still not working?

Record a Field Debug session in the GMVoice app so the problem can be diagnosed from the real audio instead of a description, then write to contact@gmvoice.tech. The step-by-step instructions are in How to Record a Field Debug Session in GMVoice.

Related

Buy me a coffee